"When working with the Innovative staff, we have realized over the years that it is their services philosophy that distinguishes them from other vendors. Quick responsiveness and follow-up to our consortium's needs help our systems staff work more efficiently and effectively."

Innovative means more than just the world's leading library automation products—it means unmatched services and support for libraries. When your library chooses Innovative, it chooses to acquire a wealth of knowledge and experience surpassing that offered by any other vendor.

Boasting one of the most favorable staff-to-customer ratios in the industry, over half of all Innovative staff is dedicated to service—with a high level of expertise and training. Staff performance is measured by the trust they instill!

At Innovative, it's our mission to work in partnership with libraries to maximize the power of our products.

Library Service Division

Innovative's Library Service Division is comprised of Customer Services, Implementation and Training Services, and INN-Reach Services. All departments are managed by seasoned professionals who have years of experience working with Innovative systems. Each member within Library Service interfaces with libraries, whether they are Help Desk staff, trainers, implementation consultants, or senior management, depending on the service required. With over 25 years of fine-tuning each area of assistance, Innovative has created a well-designed path to meet every service need.

The staff of the Library Service Division provides project management, training, consultation services, and can be found year-round participating in worldwide Innovative user groups.

help desk
implementation & training
users groups

CSDirect (Online
Customer Helpdesk)